Frequently Asked Questions
About Crystals
1.How do I know the crystals I'm buying are authentic?
When you make a purchase from Crystal Vaults, you can be assured that the crystals you are buying are real and authentic. Unlike many other crystal shops out there, Crystal Vaults was
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2.Are your crystals ethically sourced?
We strive to source all our crystals from ethically mined sources. We deal with established, reliable suppliers and trust their professionalism. We honestly do not have any way to certify the ten's of thousands of miners and mine owners or the thousands of worldwide crystals importers and wholesalers. We know of no one that does. We do strive to keep the trade fair and honest to the best of our ability.
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3.What if I can't find the crystal I'm looking for?
If you know the name of the crystal you're looking for, check our crystals by type page. This list has the most popular crystals that people are looking for. If you don't see it there, that doesn't mean we don't have it! You can try searching for it. If that doesn't work, contact us! We'd be happy to help you find the crystal you're looking for.
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4.What is a crystal specimen, crystal slice, or rough/raw crystal?
Sometimes the name added to a crystal defines its shape, physical characteristics, or the process in which it has been treated.
For instance, a crystal tumbled set refers to the fact that the crystals have been tumbled or polished. This is a way in which the crystal has been processed. A crystal slice usually refers to a smooth, polished crystal that has the appearance of a slice, as if it was sliced off. This is similar to a crystal slab which is not as smooth and generally appears more natural. A crystal specimen is the same as a regular crystal. It is just a name that might be given to rare or more expensive pieces.
Finally, a rough or raw crystal is the name for an unprocessed crystal. This means it has not been polished or shaped.
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Shipping and Returns
1.How long will it take for my item to ship?
We package up your item(s) as soon as your order has been processed. We send shipments every day of the week except on Saturday and Sunday. The time it takes for your order to arrive depends on which shipping method you choose. Read more about our shipping policy.
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2.Do you have a return policy?
Your satisfaction is our top priority! If you're not happy with your order, contact us within 10 days of receiving your package. If you'd like a more detailed explanation, check out our return policy.
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3. Do you have safe and recycble package?
